Privacy Policy

Effective Date: April 20, 2025
Contact Email: chibisoulstore@proton.me

At ChibiSoul, we understand that your privacy is important to you. We value your trust and are committed to protecting your personal data. This Privacy Policy describes in detail the types of personal information we collect, how we use it, and the steps we take to safeguard it. By shopping with us or using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect two types of information: Personal Information and Non-Personal Information.

Personal Information

When you make a purchase, create an account, or engage with our website, we may collect the following personal details:

  • Identity Information: Name, gender, age, or other demographic information.

  • Contact Information: Email address, phone number, mailing address (both billing and shipping addresses).

  • Payment Information: Credit card number, PayPal details, billing address, and other payment-related data.

  • Account Details: Username, password, and other information needed to create and maintain your account.

Non-Personal Information

We also collect non-personally identifiable information that helps us improve your shopping experience, including:

  • Browsing Behavior: Pages viewed, items added to your cart, search queries, and purchase history.

  • Device and Location Information: IP address, browser type, operating system, and geolocation data.

  • Cookies: We use cookies to collect and store information on how you interact with our website. Cookies help us personalize content and advertisements, analyze traffic, and improve our services.

2. How We Use Your Information

Your personal information is used exclusively for fulfilling your orders and enhancing your experience on our website. Specifically, we use it for the following purposes:

  • Order Processing and Fulfillment: To complete your purchase, process payment, and ship your order. We may need to contact you regarding your order or inform you of shipping delays or updates.

  • Customer Service: To respond to inquiries, provide assistance, and resolve any issues you may encounter.

  • Marketing and Promotional Communications: If you opt in, we may send you promotional emails, newsletters, or special offers. You can always opt out at any time by clicking the unsubscribe link at the bottom of any email.

  • Website Improvement: To improve the functionality and user experience of our website by analyzing how customers navigate the site.

  • Security: To ensure the safety and integrity of our website and protect against fraud or other criminal activities.

3. Data Security

We take the security of your personal information seriously. We implement robust physical, electronic, and administrative safeguards to protect your data. These include:

  • Encryption: All payment transactions are encrypted using SSL (Secure Socket Layer) technology to ensure the protection of your sensitive data during transmission.

  • Access Controls: We limit access to your personal information to authorized employees and service providers who need it to fulfill their responsibilities.

  • Regular Audits: Our systems and processes are routinely checked for vulnerabilities to ensure your information is stored and processed securely.

While we take these precautions, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We understand the importance of keeping your personal information private. Therefore, we will never sell, rent, or share your data with third parties for their marketing purposes. However, we may share your information with trusted partners to help us provide our services, including:

  • Payment Processors: To facilitate the payment for your order, such as PayPal or credit card companies.

  • Shipping Partners: To fulfill your order and ensure it reaches you, we share your shipping address with trusted carriers (e.g., USPS, FedEx).

  • Service Providers: We work with third-party service providers who assist with various tasks such as website hosting, analytics, and marketing. These companies are only given access to the data they need to perform their services.

We also may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.

5. Your Data Protection Rights

As a user, you have several rights regarding your personal data:

  • Access: You have the right to access any personal data we hold about you.

  • Correction: You can correct any inaccurate or incomplete personal data.

  • Deletion: You can request the deletion of your personal data (with some exceptions, such as when we are required to retain it for legal or contractual reasons).

  • Data Portability: You may request that your personal data be provided in a structured, commonly used, and machine-readable format.

  • Opt-Out: You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at chibisoulstore@proton.me.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These tools allow us to remember your preferences, analyze how visitors interact with our site, and deliver personalized content and advertisements.

  • Cookies: Small text files that are stored on your device when you visit our site. These help us recognize your device and offer customized browsing experiences.

  • Tracking Technologies: These include pixels, web beacons, and JavaScript, which allow us to track your actions across our website for purposes such as marketing and improving website functionality.

You can choose to disable cookies in your browser settings, but this may affect your ability to fully use our site.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new features. Any changes will be posted on this page, and the effective date at the top will be updated. We encourage you to periodically review this policy for any updates.

If you have any questions or concerns about how we handle your personal data, please contact us at chibisoulstore@proton.me.