Terms of Service

Effective Date: April 20, 2025
Contact Email: chibisoulstore@proton.me

Welcome to ChibiSoul! These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website and purchasing products, you agree to comply with these Terms and our Privacy Policy. Please read these Terms carefully to understand your rights and obligations.

1. Acceptance of Terms

By visiting or using the ChibiSoul website, you agree to be bound by these Terms of Service. If you do not agree with any part of these Terms, you should not use our website or services. We reserve the right to update or modify these Terms at any time, and any changes will be effective immediately upon posting. It is your responsibility to review these Terms regularly to stay informed of any changes.

2. Account Creation and Responsibilities

To access certain features of our website, such as placing orders or creating a personalized account, you must create an account. When creating your account, you agree to provide accurate, current, and complete information about yourself. You are solely responsible for maintaining the confidentiality of your account information, including your username and password.

If you believe your account has been compromised, you must notify us immediately at chibisoulstore@proton.me. You are also responsible for all activities that occur under your account, whether authorized by you or not.

3. Product Availability and Pricing

We strive to provide accurate product information on our website, including descriptions, images, and prices. However, we cannot guarantee that all information is completely error-free. If a product is priced incorrectly or is unavailable, we will notify you and offer you the option to adjust your order, receive a replacement, or cancel it.

Prices on our website are subject to change without notice. If there is a price change after you place your order, we will notify you before your payment is processed.

4. Order Processing

Orders are processed once payment has been successfully received and confirmed. Our typical order processing time is between 1 to 2 business days. Orders placed during high-demand periods, such as holidays or special promotions, may experience longer processing times.

If we encounter any issues with your order, such as payment problems or stock unavailability, we will contact you as soon as possible to resolve the situation.

5. Shipping and Delivery

Please refer to our Shipping Policy for detailed information on shipping times, costs, and delivery practices. We make every effort to ensure that your order is delivered on time, but delivery times may vary depending on several factors, including carrier delays, customs processing, and weather conditions.

Once your order has been shipped, you will receive a tracking number via email. This will allow you to track the status of your order and monitor its progress during delivery. If you experience any issues with shipping or delivery, please contact our customer support team at chibisoulstore@proton.me for assistance.

6. Payment Terms

We accept payments through secure payment methods such as PayPal and credit card. When you place an order, you agree to pay the total amount due, including taxes, shipping fees, and handling charges. Your payment will be processed at the time of purchase, and you will receive an order confirmation once your payment is successfully processed.

ChibiSoul does not store any payment information on our servers. All payment transactions are handled through secure third-party processors, which ensure that your financial data is protected.

7. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase. Please refer to our Return & Refund Policy for detailed information on how we handle returns, exchanges, and refunds.

If you wish to return a product, you must do so within the timeframe specified in our return policy. In most cases, you will be required to provide proof of the product’s condition (such as photos or videos) before a return or exchange is processed.

8. Intellectual Property

All content on our website, including text, images, logos, videos, and product descriptions, is the property of ChibiSoul and is protected by copyright and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use our website for personal, non-commercial purposes. You may not reproduce, distribute, or otherwise use any of the website content without obtaining prior written permission from us.

9. Prohibited Activities

By using our website, you agree not to engage in any of the following prohibited activities:

• Engaging in fraudulent or illegal activities, including attempting to make unauthorized transactions.

• Using any automated system or software to access or interact with our website.

• Impersonating another person or entity, including ChibiSoul employees or affiliates.

• Violating any applicable local, state, or national laws.

We reserve the right to suspend or terminate your access to our website if you violate these terms or engage in any harmful activities.

10. Limitation of Liability

ChibiSoul will not be held liable for any indirect, incidental, special, or consequential damages that arise from your use of our website, products, or services. In no event will our liability exceed the total amount you paid for the product or service that gave rise to the claim.

We do not guarantee the accuracy, completeness, or reliability of any content on our website, and we disclaim all warranties, express or implied, regarding the website and our products.

11. Force Majeure

We will not be liable for any delay or failure to perform due to causes beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, carrier failures, or any other events that prevent us from fulfilling our obligations under these Terms.

12. Modifications to Terms

ChibiSoul reserves the right to modify these Terms of Service at any time. When updates are made, we will revise the effective date at the top of this page. By continuing to use our website after any changes have been made, you accept and agree to those changes.

We encourage you to review these Terms periodically to stay informed of any updates.

13. Governing Law and Dispute Resolution

These Terms of Service will be governed by and construed in accordance with the laws applicable to contracts made and performed in the United States. Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

14. Customer Support

If you have any questions or need assistance with your order, please reach out to our customer service team at chibisoulstore@proton.me. Our team is available to help you with any issues you may encounter, and we are dedicated to providing exceptional service to all our customers.